Shipping & Returns

Shipping

· Orders ship within 2–5 business days after payment. Pre-order and made-to-order items ship on the schedule shown on the product page.

· Shipping fees and free-shipping thresholds vary by country and are shown in the cart and at checkout.

· Once shipped, the tracking number appears in My account or in guest order tracking.

International Shipping

· Delivery times vary by country and customs clearance.

· Customs duties, import taxes and similar charges in the destination country are paid by the recipient. The carrier may contact you separately about payment.

· If a package is returned because duties were not paid or it could not be cleared or received for reasons on the recipient's side, we may refund the amount minus round-trip shipping or be unable to reship.

· We cannot accept requests to under-declare the value of a package.

Returns and Exchanges

· Contact customer support (info@objem.kr) within 7 days of receiving your order with the order number, reason and photos.

· For defective, damaged or missing items, contact us within 7 days of delivery with photos taken before and after opening the box (an unboxing video if possible). We will reship or refund after checking.

· Round-trip shipping for a change of mind is paid by the customer; for defective or incorrect items, by us.

When Returns Are Not Possible

· The packaging (e.g. album shrink wrap) has been opened and the product's value has significantly decreased

· The Objem has been tagged and registered in the app and its content used

· Random components such as photocards have been checked

· More than 7 days have passed since delivery (except defective items or items that differ from their description)

· Made-to-order items where you were notified and agreed in advance

Refunds

· Refunds are issued to the original payment method within 3 business days of receiving the returned item.

· Card refunds may take a few days to appear depending on your card issuer. For international payments, the refunded amount may look different due to exchange rate changes.

· To cancel before shipping, please contact customer support. Once shipping has started, the return process applies.